Clearview Federal Credit Union - Personal Credit Union

Important Notice: Beginning April 30, 2008, Intuit will discontinue several services from the “Quicken 2005” product, including online bill pay and financial data downloads. For more information on the discontinuation of these and other ongoing Quicken product services, please visit <a href="http://www.quicken.com" target_="new">quicken.com</a>.

How do I access PCU? 
If you are a registered user of PCU, simply use the "PCU Member Login" located on the Clearview home page and enter your User ID. New users must complete an enrollment form. <a href="http://www.clearviewfcu.org/PDF/Addserv.pdf">Simply click here</a>, print and complete your application. Mail your completed application to:

Clearview Federal Credit Union
Attn: Electronic Services
8805 University Boulevard
Moon Township, PA 15108-2580

Members can also call or sign up for PCU at any branch office.

When is PCU available?

PCU is available 24-hours a day, 7-days a week. PCU and BillPayer are occasionally unavailable due to system maintenance. Most downtime is expected and planned, such as month end processing and weekly maintenance on Monday evenings (about 30-45 minutes in the late evening). The system may also be down infrequently at other times due to unexpected maintenance requirements.

Is there a fee to use PCU?

There is no fee to access your accounts through PCU.

Can anyone else access my account information?

No. Your online account information is available only via secure access by using your User ID and Password. The information is not public. Unless you share your Password, no one else can access your account information online.  Visit the Security Settings section of PCU.

Security Tips: These tips can help ensure the privacy of your account information:<ul><li> Treat your PCU password as you treat your ATM PIN. Do not reveal your password to anyone. </li>
<li> Do not write down your PCU password or leave it in the view of other users of your computer. </li>
<li> Notify the Electronic Services Department immediately if you notice any unusual account activity by calling 1-800-926-0003 long distance or (412) 269-3011 in Pittsburgh and selecting option 7.</li>
<li> Keep all documents that include your account information in a secure location, including ATM and debit card receipts, monthly account statements and your PCU password.</li>
<li> After three unsuccessful password attempts, the account is blocked from future use until the password is reset by the support staff.</li></ul> What transactions are available via PCU?
With PCU, you will have access to all of your accounts at Clearview including loans. In addition, you will also be able to perform all of the following transactions:

<UL><li> Transfer to or from Checking or Savings</li>
<li> Transfer from Checking or Savings to credit card </li>
<li> Transfer from Checking or Savings to Loan </li>
<li> Transfer between different account you are joint on.</li>
<li> Request a withdrawal by check </li>
<li> Review account history for up to three (3)months
 1. Interest rates
 2. Prior-year dividends
 3. Transaction descriptions
 4. Change password </li>
<li> Review loan history </li>
<li> Obtain a loan advance </li>
<li> Change your email and mailing address</li> 
<li> Open selected sub accounts </li>
<li> Nickname your accounts </li>
<li> Set up or change your overdraft protection profile </li>
<li> View Clearview credit card information </li>
<li> Reset your TellerPhone PIN </li></ul>
Do I need special software?

No, you'll only need an Internet connection and either Microsoft Internet Explorer (version 5.5 or later), Netscape Navigator (version 6.0 or later) or America Online (version 6.0 or later) as your Web browser.

To find out which browser version you are using, simply follow these instructions:

<ul><li>Microsoft Internet Explorer - Click on "Help" in the top menu and then click on "About Internet Explorer." </li>
<li>Netscape Navigator - Click on "Help" in the top menu and then click on "About Netscape." </li>
<li>America Online - Open America Online, click on "Help" and then click on "About America Online." A box will display the version that you are running. </li></ul>
PCU is compatible with Microsoft <a href="http://www.clearviewfcu.org/elibrary/m2004.pdf" target=_new>Money</a>. PCU and PCU BillPayer are compatible with 
Intuit's <a href="http://www.clearviewfcu.org/elibrary/PCUBPQuicken2003.pdf" target=_new>Quicken</a>.

I’ve changed my email address, do I need to let the Credit Union know?

Yes, this is very important. We use email to communicate with PCU users.  Please log onto PCU and select Preferences and enter your new email, or you can  call us so that we can properly identify you and make this change for you.

How do I see current activity on my account? 
Click on each suffix (i.e. Checking 9). This will bring in the current activity from this month. If you need to go back further (3 months max), click on the dropdown list and select the specific month. Then click on "Show History." This will bring up the activity for that month.

I am getting a Session is Expired error message on the log in page, what does it mean? 
Generally when that situation arises there are 2 settings that have to be checked. <ul><li>Make sure that your security is set on medium and no other setting.</li> <li>Make sure that your cookies are enabled. </li></ul>This should eliminate the Session Expired issue.

My account history has not updated, why? 
When this situation arises, your pages are not being refreshed automatically. Check your browser setting and verify that it is set to refresh pages automatically. Changing this setting will enable you to view your most current activity.

I have just received my application in the mail. I'm trying to log in but cannot, why? 
We need to have your signed application back from you before we can activate your Personal Credit Union. Once we have done this, we send you an email advising of the activation, you should be able to then sign in using that temporary password.

I have just had my password reset and am being asked to change it immediately. The password change screen is asking for an old password. What should I use? 
You will need to fill in the "old password" field with the temporary password the Electronic Services Department gave you when you called to have your password reset. If you try to use your prior password, you will get an error message.

How do I add Clearview Federal Credit Union as a Trusted Site? 
Many of the latest browsers require that Clearview Federal Credit Union's Web site be set up as a trusted site. Please <a href="trustedsite.aspx">click here</a> for instructions on how to set up a trusted Web site.

How do I enable Javascript? 
For security reasons the new release of PCU will now require members to enable JavaScript on their web browsers in order to access the site. Please <a href="javascript.aspx">click here</a> to get instructions for 
enabling Javascript. 
<hr>

If you have any questions that have not been answered by this FAQ section, please email Clearview at <a href="Mailto:support@clearviewfcu.org">support@clearviewfcu.org</a>, or call 1-800-926-0003 option 7.

Click the links for more <a href="http://www.clearviewfcu.org/elibrary/PCUBPQuicken2003.pdf" target=_new>Quicken</a> and <a href="http://www.clearviewfcu.org/elibrary/m2004.pdf" target=_new>Money</a> set-up instructions.

Important Notice: Beginning April 30, 2008, Intuit will discontinue several services from the “Quicken 2005” product, including online bill pay and financial data downloads. For more information on the discontinuation of these and other ongoing Quicken product services, please visit quicken.com.

How do I access PCU?
If you are a registered user of PCU, simply use the "PCU Member Login" located on the Clearview home page and enter your User ID. New users must complete an enrollment form. Simply click here, print and complete your application. Mail your completed application to:

Clearview Federal Credit Union
Attn: Electronic Services
8805 University Boulevard
Moon Township, PA 15108-2580

Members can also call or sign up for PCU at any branch office.

When is PCU available?
PCU is available 24-hours a day, 7-days a week. PCU and BillPayer are occasionally unavailable due to system maintenance. Most downtime is expected and planned, such as month end processing and weekly maintenance on Monday evenings (about 30-45 minutes in the late evening). The system may also be down infrequently at other times due to unexpected maintenance requirements.

Is there a fee to use PCU?
There is no fee to access your accounts through PCU.

Can anyone else access my account information?
No. Your online account information is available only via secure access by using your User ID and Password. The information is not public. Unless you share your Password, no one else can access your account information online. Visit the Security Settings section of PCU.

Security Tips: These tips can help ensure the privacy of your account information:

Treat your PCU password as you treat your ATM PIN. Do not reveal your password to anyone.
Do not write down your PCU password or leave it in the view of other users of your computer.
Notify the Electronic Services Department immediately if you notice any unusual account activity by calling 1-800-926-0003 long distance or (412) 269-3011 in Pittsburgh and selecting option 7.
Keep all documents that include your account information in a secure location, including ATM and debit card receipts, monthly account statements and your PCU password.
After three unsuccessful password attempts, the account is blocked from future use until the password is reset by the support staff.

What transactions are available via PCU? With PCU, you will have access to all of your accounts at Clearview including loans. In addition, you will also be able to perform all of the following transactions:

Transfer to or from Checking or Savings
Transfer from Checking or Savings to credit card
Transfer from Checking or Savings to Loan
Transfer between different account you are joint on.
Request a withdrawal by check
Review account history for up to three (3)months
1. Interest rates
2. Prior-year dividends
3. Transaction descriptions
4. Change password
Review loan history
Obtain a loan advance
Change your email and mailing address

Open selected sub accounts
Nickname your accounts
Set up or change your overdraft protection profile
View Clearview credit card information
Reset your TellerPhone PIN

Do I need special software?
No, you'll only need an Internet connection and either Microsoft Internet Explorer (version 5.5 or later), Netscape Navigator (version 6.0 or later) or America Online (version 6.0 or later) as your Web browser.

To find out which browser version you are using, simply follow these instructions:

Microsoft Internet Explorer - Click on "Help" in the top menu and then click on "About Internet Explorer."
Netscape Navigator - Click on "Help" in the top menu and then click on "About Netscape."
America Online - Open America Online, click on "Help" and then click on "About America Online." A box will display the version that you are running.

PCU is compatible with Microsoft Money. PCU and PCU BillPayer are compatible with
Intuit's Quicken.

I’ve changed my email address, do I need to let the Credit Union know?
Yes, this is very important. We use email to communicate with PCU users. Please log onto PCU and select Preferences and enter your new email, or you can call us so that we can properly identify you and make this change for you.

How do I see current activity on my account?
Click on each suffix (i.e. Checking 9). This will bring in the current activity from this month. If you need to go back further (3 months max), click on the dropdown list and select the specific month. Then click on "Show History." This will bring up the activity for that month.

I am getting a Session is Expired error message on the log in page, what does it mean?
Generally when that situation arises there are 2 settings that have to be checked.

Make sure that your security is set on medium and no other setting.
Make sure that your cookies are enabled.

This should eliminate the Session Expired issue.

My account history has not updated, why?
When this situation arises, your pages are not being refreshed automatically. Check your browser setting and verify that it is set to refresh pages automatically. Changing this setting will enable you to view your most current activity.

I have just received my application in the mail. I'm trying to log in but cannot, why?
We need to have your signed application back from you before we can activate your Personal Credit Union. Once we have done this, we send you an email advising of the activation, you should be able to then sign in using that temporary password.

I have just had my password reset and am being asked to change it immediately. The password change screen is asking for an old password. What should I use?
You will need to fill in the "old password" field with the temporary password the Electronic Services Department gave you when you called to have your password reset. If you try to use your prior password, you will get an error message.

How do I add Clearview Federal Credit Union as a Trusted Site?
Many of the latest browsers require that Clearview Federal Credit Union's Web site be set up as a trusted site. Please click here for instructions on how to set up a trusted Web site.

How do I enable Javascript?
For security reasons the new release of PCU will now require members to enable JavaScript on their web browsers in order to access the site. Please click here to get instructions for
enabling Javascript.

If you have any questions that have not been answered by this FAQ section, please email Clearview at support@clearviewfcu.org, or call 1-800-926-0003 option 7.

Click the links for more Quicken and Money set-up instructions.